Shopify POS Pro Features: Are They Worth It for Your Business?

As enterprise retailers increasingly seek ways to unify the in-store and online customer experience, Shopify’s Point of Sale (POS) Pro has emerged as a compelling solution. It promises a fully integrated commerce system that bridges digital and physical retail touchpoints—especially critical in an era where omnichannel agility is not just an advantage, but a necessity.

But how do you know if POS Pro is worth it for your business? Is the added monthly cost justified by the operational benefits and increased revenue potential?

In this blog, we break down the features of Shopify POS Pro, evaluate the business cases where it shines, and help you determine if it’s the right fit for your enterprise. Let’s dive in.

What is Shopify POS Pro?

Shopify POS Pro is the premium version of Shopify’s in-store retail software. While Shopify POS Lite is included with all plans and covers basic selling needs, POS Pro unlocks a suite of advanced features designed for high-volume retail environments, multi-location businesses, and omnichannel strategies.

Cost Snapshot:

• POS Pro: $89/month per location
• POS Lite: Free with all Shopify plans

Key Features of Shopify POS Pro

1. Advanced Inventory Management

POS Pro allows real-time tracking of inventory across multiple locations. You can:

• Transfer stock between stores
• Track inventory at SKU level per location
• Set restock alerts
• Use barcode scanning for speed and accuracy

This is especially beneficial for enterprises that require tight control over supply chains and distribution across many storefronts.

2. Omnichannel Selling Tools

Customers can:

• Buy online and pick up in-store (BOPIS)
• Return or exchange items at any location, regardless of purchase origin
• Browse online inventory in-store via staff devices

This eliminates channel silos and creates a frictionless customer experience across all touchpoints—ideal for modern, high-expectation consumers.

3. Staff Management and Permissions

With POS Pro, managers can:

• Assign custom roles and permissions
• Monitor sales performance by employee
• Track actions by user (refunds, discounts, etc.)

If your business operates at scale, security and performance oversight at the staff level becomes a must. POS Pro delivers on this front.

4. Smart Grid Customization

Merchants can customize the POS home screen using a “smart grid” to quickly access frequently used functions like discounts, returns, or specific apps. This saves valuable time at checkout and improves staff efficiency.

5. Customer Profiles and Loyalty Integration

POS Pro builds rich customer profiles that combine both online and offline data, enabling:

• Personalized shopping experiences
• Access to purchase history at any location
• Loyalty program integrations

These insights help you increase customer lifetime value (CLTV) and nurture more meaningful engagement.

6. In-Store Analytics

Get granular insights into:

• Daily sales performance
• Product performance by location
• Conversion rates and cart size

Data-backed decision-making is critical at the enterprise level. POS Pro empowers you to track KPIs across multiple physical locations and optimize accordingly.

Is Shopify POS Pro For Your Business?

POS Pro is particularly well-suited for businesses that:

• Operate more than one retail location
• Run high-volume in-person sales
• Offer omnichannel experiences (e.g., BOPIS, ship-to-home from store)
• Need advanced inventory and staff management
• Rely on data for store performance optimization
• Offer loyalty or membership-based programs

If your business is looking to scale retail operations while maintaining control, efficiency, and customer satisfaction, POS Pro is more than worth the investment.

Potential Limitations to Consider

• Cost adds up: For large retailers with many locations, $89/month per location can add up quickly.
• Training is essential: Teams need proper onboarding to use all features effectively.
• Hardware may need upgrading: To get the most out of POS Pro, retailers often need Shopify-compatible hardware like barcode scanners, printers, and iPads.

However, when weighed against the potential for higher revenue, reduced friction, and improved customer loyalty, the ROI can far exceed the recurring cost.

Final Verdict: Is POS Pro Worth It?

Yes—if you’re a scaling, multi-location, or omnichannel enterprise, the features of Shopify POS Pro offer a strategic edge. It streamlines operations, improves visibility across your business, and unlocks personalized customer experiences that keep people coming back.

That said, the decision shouldn't be made in isolation. It requires careful consideration of your current pain points, growth goals, and how your in-store operations are evolving.

Need Help Deciding or Setting Up POS Pro?

At Makro Agency, we specialize in helping enterprise merchants build anything—including sophisticated, scalable retail experiences on Shopify Plus.

Whether you’re:

• Looking to migrate your current POS system
• Expanding into retail from an online-only store
• Or trying to unify your online and offline operations

Our team can help you assess, implement, and optimize Shopify POS Pro so you get the full value from your investment.

Let’s talk about how we can transform your retail operations. Get in touch with Makro Agency today.